Supermarket Stories: Beer Belly Bob
In the great book Nickel and Dimed by Barbara Ehrenreich, the author mentions suspecting that, when in retail stores, adults act like children because their children act out at home and they have no other place to vent. Whether these acts are conscious or unconscious is anyone’s guess. But it’s an interesting idea that I see played out each time I’m at the food store – parents acting worse than their kids. They do all sorts of ridiculous things, including putting items they don’t want in the magazine rack (I’m pretty sure pickles don’t go there!), spilling something and telling no one and leaving their trash at the register.
In addition to trash, many customers leave their shopping carts at the end of the line. This used to bother me, but as long as it’s not in the way of the next customer, I let it slide. However, once in a blue moon I’ll get a shopper whose stupidity and rudeness is off the charts and he or she will leave the shopping cart at the front of the line. Yes, you read that correctly; after emptying their grocery cart, some customers will back up and leave their shopping cart in front of the cashier’s line or in front of a display. I had the great fortune of ringing up one of these clueless individuals today.
After emptying his cart, he said to the woman behind him (who was waiting to put her items on the belt), “Excuse me, would you please back up?” She gave him a bemused look and got out of his way. Then, as he was about to push and leave his cart in front of a Tide display on the end of an aisle, I said very loudly, “Excuse me sir! Would you please bring your cart though here?” motioning to my line where he previously was standing.
He obliged, and I glowered at him as he approached. And I couldn’t help but notice how his massive gut was testing the elasticity of his shirt. Once he got to register, he said in a southern drawl, “Oh, I didn’t know these had to come through. Is that a rule?”
Without hesitation I said, “Yes. That’s a rule. You have to put it back where you found it.”
Beer Belly Bob responded, “Well, I didn’t find it here.”
I said, “I know. You found it over there,” pointing to where the carts belong.
“What’s your name?”
“Michael,” I said.
“Is this your full-time job? Is this what you do for a career?” he asked.
“No. I work here part-time, I have a full time job and I’m in graduate school.”
Beer Belly Bob responded with, “What are you studyin’?”
I said, “Communications, which is why I like to be clear. Any more questions?”
He didn’t have anything else to say. Like any customer, I thanked him for shopping, gave him his receipt and told him to have a good day. Once the encounter was over and he left, I was proud of myself. Not only did I get him to do the right thing, but I remained composed when he tried to push my buttons and get me to say something he could report. While it’s sad that he feels the need to determine someone’s worth by his or her job, that’s his problem.
If you learn anything from this story, it should be this: Always put your shopping cart – and pickles – back where they belong, and don’t judge others because of their job title. The world is already overpopulated with condescending, myopic twits. Be open-minded and happy, and most of all, have respect for others.