Why Millions Canceled Xbox Game Pass After Ultimate Price Increase

Xbox introduced new Game Pass tiers—Essential, Premium, and Ultimate—with expanded libraries and perks. But a 50% Ultimate price hike sparked mass cancellations, briefly crashing Xbox’s website.

A New Era for Xbox Game Pass

On October 1, 2025, Xbox officially unveiled its most significant overhaul of Game Pass since the service launched in 2017. The subscription is now divided into three tiers—Essential, Premium, and Ultimate—each designed to cater to different types of players at their respective levels.

  • Essential ($9.99/month): A curated library of 50+ games, online multiplayer, unlimited cloud gaming, and in-game perks.
  • Premium ($14.99/month): A broader library of 200+ games across console, PC, and cloud, plus fan-favorites like Diablo IV and Hogwarts Legacy.
  • Ultimate ($29.99/month): The most expansive plan yet, with over 400 games, 75+ day-one releases per year, Ubisoft+ Classics, Fortnite Crew, EA Play, and upgraded cloud streaming up to 1440p.

Xbox emphasized that this restructuring is about flexibility, choice, and value, giving players more ways to access blockbuster titles and hidden gems alike.

The Ultimate Upgrade—and the Ultimate Backlash

While the new features in Game Pass Ultimate are undeniably impressive—Call of Duty: Black Ops 7, High on Life 2, Ninja Gaiden 4, and The Outer Worlds 2 all arrive day one—the price tag sparked immediate controversy.

The Ultimate tier jumped from $19.99 to $29.99 per month, a 50% increase. For many longtime subscribers, the sudden hike was too steep. Within hours of the announcement, millions of fans canceled their subscriptions, overwhelming Xbox’s servers and briefly crashing the official website.

Social media lit up with frustration, with players debating whether the added perks justified the cost. Some praised the inclusion of Ubisoft+ Classics and Fortnite Crew, while others argued that the price hike undermined Game Pass’s original promise of affordability.

What This Means for Xbox Players

The new structure creates a clear divide:

PlanPriceKey Features
Essential$9.9950+ games, online multiplayer, cloud gaming
Premium$14.99200+ games, PC + console + cloud, new Xbox titles within a year
Ultimate$29.99400+ games, 75+ day-one releases, Ubisoft+ Classics, Fortnite Crew, EA Play, 1440p cloud streaming

For casual players, Essential and Premium still offer substantial value. But for those who want the “all-in” experience, Ultimate is now a premium luxury rather than a default choice.

Final Thoughts

Xbox Game Pass has always been about redefining how players access games. With this overhaul, Microsoft is betting that expanded libraries, exclusive perks, and cloud upgrades will outweigh the sting of higher prices.

However, the backlash reveals a harsh truth: value is in the eye of the beholder. For millions, the 50% price hike was a dealbreaker—enough to cancel en masse and crash Xbox’s own site.

The question now is whether Xbox can win back those players with its promise of “more games, more value, more choice”—or if this marks the first major stumble in Game Pass’ meteoric rise.

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