What fear have you conquered? We all get nervous or apprehensive about doing something because of fear. So, which one (or ones) have you conquered? Read on for my thoughts on this question, and feel free to share yours.
I started working at the supermarket when I was 16 years old, and I’ve met some great people and had wonderful experiences along the way. I’ve also encountered my fair share of crazies and been placed in highly stressful situations. Nevertheless, my time there was well spent and I have no regrets.
I’ve been telling my “regulars” (i.e., customers I ring up on a consistent basis) that this is my last week and many of them have said “this place won’t be the same without you” and “I’m going to miss you.” Hearing this made me realize the impact I’ve had on certain customers and the impact they’ve had on me. Yes, I may not be best friends with these people outside the store, but, in some cases, we’ve spent the past 12 years together and with it came a lot of laughter and memories. Some of these people have shared their most personal triumphs and failures with me and I’m honored that they felt comfortable doing so.
While I look forward to catching up on sleep and hitting the books, I’ll miss certain elements of my time at the supermarket. Thankfully, 12 years behind the register has provided me with a plethora of humorous and touching stories that I look forward to sharing with you. Similar to my supermarket stories blog posts, they will capture the essence of my memorable encounters with customers and colleagues. Stay tuned for more details.
In addition to trash, many customers leave their shopping carts at the end of the line. This used to bother me, but as long as it’s not in the way of the next customer, I let it slide. However, once in a blue moon I’ll get a shopper whose stupidity and rudeness is off the charts and he or she will leave the shopping cart at the front of the line. Yes, you read that correctly; after emptying their grocery cart, some customers will back up and leave their shopping cart in front of the cashier’s line or in front of a display. I had the great fortune of ringing up one of these clueless individuals today.
After emptying his cart, he said to the woman behind him (who was waiting to put her items on the belt), “Excuse me, would you please back up?” She gave him a bemused look and got out of his way. Then, as he was about to push and leave his cart in front of a Tide display on the end of an aisle, I said very loudly, “Excuse me sir! Would you please bring your cart though here?” motioning to my line where he previously was standing.
He obliged, and I glowered at him as he approached. And I couldn’t help but notice how his massive gut was testing the elasticity of his shirt. Once he got to register, he said in a southern drawl, “Oh, I didn’t know these had to come through. Is that a rule?”
Without hesitation I said, “Yes. That’s a rule. You have to put it back where you found it.”
Beer Belly Bob responded, “Well, I didn’t find it here.”
I said, “I know. You found it over there,” pointing to where the carts belong.
“What’s your name?”
“Michael,” I said.
“Is this your full-time job? Is this what you do for a career?” he asked.
“No. I work here part-time, I have a full time job and I’m in graduate school.”
Beer Belly Bob responded with, “What are you studyin’?”
I said, “Communications, which is why I like to be clear. Any more questions?”
He didn’t have anything else to say. Like any customer, I thanked him for shopping, gave him his receipt and told him to have a good day. Once the encounter was over and he left, I was proud of myself. Not only did I get him to do the right thing, but I remained composed when he tried to push my buttons and get me to say something he could report. While it’s sad that he feels the need to determine someone’s worth by his or her job, that’s his problem.
If you learn anything from this story, it should be this: Always put your shopping cart – and pickles – back where they belong, and don’t judge others because of their job title. The world is already overpopulated with condescending, myopic twits. Be open-minded and happy, and most of all, have respect for others.
While ringing up waves of customers at my register, I longingly look at the front door, especially on a beautiful day, thinking about what it would be like to be outside. I also enjoy people watching. My eyes lit up and I guffawed when I saw an older man wearing a NASCAR-inspired jacket emblazoned with the Viagra logo on the front and the back. Immediately I wondered why he would be walking around in public in such garish attire. Was he a proud user of the popular drug? Was he being paid by Pfizer to wear this garment because he was an influential member of the geriatric social elite? There was only one way to find out why this man was OK with being a walking punchline.
In between orders, I kept my eye on him as he traversed the aisles, secretly hoping he’d come to my line. But then I realized, how would I broach the topic of his ludicrous jacket without making him feel self conscious? After pondering this for quite some time, I looked up and saw that he was in someone else’s line. “Damn,” I said aloud to no one in particular. But then he disappeared and I didn’t see him anywhere nearby. I assumed he left without me noticing and my dreams were dashed.
Approximately 10 minutes later I looked at the back of my line and spotted him. I almost yelled out, “Viagra Man!” But, thankfully, I contained myself. Once I starting ringing him up I said, “Are you a NASCAR fan?” He pointed to an illegible signature on the left breast of the jacket and I said, “What’s that?” He responded with a racer I never heard of before and told me the jacket was “a gift” and that he didn’t watch NASCAR because it was boring. I nodded my head in agreement and Viagra Man was on his way. I expected that an old man wearing such an outlandish piece of clothing would have been brimming with charisma and a bundle of energy. But he wasn’t. Viagra Man was simply a person who felt obligated to wear a jacket that was given to him by someone he loved. Either that or he was a damn good liar.
When people first enter my line, I give them a chance to hang up. If they don’t, I say “Hi.” If they fail to respond, then I provide them with sub-par service. If they aren’t willing to give me the basic level of attention that is warranted for such a social situation, then they’re on their own. Conversely, when people acknowledge my existence, I’m more than happy provide them with excellent customer service.
Today, a customer was in my line and on his phone. He was calling a bar to report that he left behind his debit card. I laughed to myself because the kind of aloofness he was displaying at that moment was, more than likely, why he lost his card in the first place. So much for learning from our mistakes.
I’ve had other customers that have had the temerity to apologize to the person they were speaking with on the phone. They have literally said, “I’m sorry, I’m checking out at the store right now.” Part of me would love to say to these mental giants, “You’re apologizing to the wrong person.” But I grin and bear it.
The bottom line is this: Talking on your phone when a service is being rendered is rude. Don’t do it. In this digital age where we’re all literally and figuratively tethered to our devices, let’s make a vow to not let our manners fall prey to these gadgets. It’s OK to silence our ringers, turn off our phones and interact with other humans. Give it a try. You might even like it.
The first problem during my shift was a man with a bad check. Having encountered these kinds of situations before, I knew what warning signs to look for. Once I saw that his personal check was in the name of a “business” and that his shoddy-looking state ID expired two years ago, I quickly told him we couldn’t accept his check and he was on his way.
In addition to personal checks, which I despise, people pay for groceries in a variety of uncommon ways. Sometimes I get customers that pay with two-dollar bills, silver dollars or travelers’ checks. Occasionally, people will pay with change, which isn’t a big deal as long as the total is less than five dollars.
Unfortunately, halfway through my shift, I rang up a customer who didn’t get the memo on how much change is acceptable for a grocery bill. After telling him the bill was $14.50, he said, “I’m paying with quarters today,” and dumped a massive amount of silver coins on my conveyor belt.
As I started to count the change, I looked at my line of customers, which was bending into oblivion, and apologized for the delay. I then proceeded to count the change. But as I was counting, he added news coins to the pile and threw me off completely, so I had to start again. And while I was doing this, his moronic friend – who should have been bagging the groceries – was filling him in on all the celebrity gossip from a magazine he wasn’t even going to buy. Once the counting was complete, I realized Mr. Quarters gave me two too many, so I gave them back to him with his receipt.
If you think paying for groceries with an excessive amount of change is acceptable, it’s not. Mr. Quarters could have simply visited the bank, which is directly across the street from the grocery store, and turned his sea of quarters into dollar bills, or he could have done the same thing at customer service. Please take this story to heart. Not only will it help you avoid the derision of others, but not carrying around several pounds of metal will also significantly lighten your load.
I’m on my second break at the food store. Why two breaks you ask? Because three employees called out and I agreed to stay an extra two hours. Since I’m working eight hours, I get a second 15-minute break, which I’m spending eating strawberry yogurt, mixed with a crunched up Oreo, and blogging.
In case you’re unaware, tomorrow is the Super Bowl. Consequently, I’ve been hit with endless waves of customers, all of whom are spending between $200-$300 on an absurd amount of groceries for Super Bowl parties.
I just got called back to the front. To be continued…
And I’m back. Clearly 15 minutes isn’t enough time to eat a snack and blog. Anyway, where was I? That’s right, hordes of customers buying Doritos, soda and pigs in a blanket.
The rest of my shift was just as insane as the first half. The good news is I didn’t have any difficult or rude customers. But I shouldn’t speak too soon; I’m back at the supermarket for a six-hour shift right before the big game on Sunday. God help me.
One night, several years ago, I was in the express lane ringing up countless customers. My line stretched all the way to Egypt, and I was doing my best to get them in and out as quickly as possible. Even though I get paid by the hour, and not per customer, I still take pride in being efficient and establishing a quick, rhythmic pace. This results in me getting lost in the moment and time slipping away like grains of sand.
After the rush of customers had gone home to have dinner, I let out a sigh of relief and took a swig of water. When my eyes landed on my next customer, I instantly recognized him; he lived in the neighborhood and, based on the scrubs he always wore, worked at a hospital. We’d never spoken outside the store and I didn’t know his name, but I still “knew” him. However, this time he was accompanied by another man, whom I didn’t know.
After placing his items on the conveyor belt, I greeted him and he drunkenly slurred, “Hello handsome.” His friend, who I quickly deduced was his partner, yelled at him: “Jack, stop that!” Jack continued by saying, “I’ve seen you outside the store. You look good in regular clothes.” Needless to say, I was mortified. This customer was drunk and hitting on me, in front of his boyfriend no less – who kept yelling “Jack!” every time he said something inappropriate. All I could do was say, “Do you have your savings card?” and get him out of my line as quickly as possible.
After he left, I never saw Jack at the supermarket or in the neighborhood again. Either he and his partner broke up and he moved away or his partner killed him; I’m not sure. I’m just thankful there wasn’t a sequel to that incredibly awkward experience. One encounter with Jack “Daniels” was more than enough for me.